Shipping policy

Shipments to:

Puerto Rico

Shipments to Puerto Rico are processed between 2-3 days from the time the order is placed at our online store. Once they are taken to the postal mail service (USPS), they could take approximately 7 - 10 days to arrive. Claims for loss, delay, or handling of the package, while it is in the possession of any of the postal services, are made directly to each of the companies.

USA

Shipments to Puerto Rico are processed between 2-3 days from the time the order is placed at novoskinpr.com Once they are taken to the postal mail service (USPS), they could take approximately 7 - 10 days to arrive. Claims for loss, delay or handling of the package, while it is in the possession of any of the postal services, are made directly to each of the companies.

We are not responsible for lost packages in the mail. You should contact USPS directly to start a claim.

If you give us a wrong, incomplete, or non-existent address:

We are not responsible if the address you provide in the order is incomplete or incorrect. If the postal service returns the package due to an erroneous, incomplete, or missing address, the customer is responsible for paying for the reshipment Shipping costs can fluctuate from $8.00 to $14.00 approximately, depending on the area and weight.

Postal service:

Any claim for loss or accident of the package in the hands of the postal service must be made directly to the corresponding company, using the tracking number assigned to the order.